Store Team Member
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member / Post Office Counter Clerk at SPAR Hoo. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.
Key Responsibilities:
- Customer Service:
- Greet customers in a friendly and welcoming manner.
- Answer customer inquiries about products and services, and assist customers in finding the items they need.
- Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
- Store Operations:
- Work stock, check deliveries, stock shelves, maintain a clean and organized sales floor, and rotate stock to ensure freshness and timely expiration dates.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
- Adhere to all company policies and procedures.
- Key Skills and Knowledge:
- Previous experience in a similar role and/or industry is preferred, especially in a post office environment.
- Reliably follow instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy is desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
What We Offer:
- Excellent benefits package, including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding training and development opportunities.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
- Paid breaks and free tea and coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and rotas via the HR/Payroll portal.
- Wellbeing support, including access to emotional support, counseling, legal, and financial advice.
- Company pension scheme and NEST pension scheme.
- Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
- Extra holidays - purchase scheme.
- Cycle to work - bicycle purchase scheme.
- Long service awards.
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