Urology Care Assistant

4 weeks ago

London, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

Position Overview

This role presents a unique opportunity for an individual with a background in administration or healthcare assistance to become a vital member of our esteemed Urology team.

We seek a committed and enthusiastic individual who will assist patients with potential or confirmed urological cancer diagnoses.

The ideal candidate will be someone who is capable of working independently while also thriving in a collaborative environment.

Flexibility to work across various locations is essential.

If you are dependable, diligent, adaptable, self-driven, and possess outstanding communication abilities, this role may be an excellent fit for you.

If you believe you can contribute a fresh perspective to this position, we encourage you to consider this opportunity.

Key Responsibilities

  • Collaborate closely with the Uro/Oncology Clinical Nurse Specialist team to assist patients in navigating the initial phases of a suspected cancer diagnosis through to treatment and recovery.
  • Provide support and information in both outpatient and inpatient environments.
  • Deliver comprehensive care and promote health for patients.
  • Conduct thorough needs assessments and coordinate with the multidisciplinary team.
  • The primary role of the Support Worker is to guide individuals through the intricate health and social care systems during and after cancer treatment.
  • Facilitate care coordination by serving as a single point of access, ensuring rapid re-entry into the system for those with urgent or specialized needs, and managing care, education, and support for individuals with non-complex care requirements.

About Our Organization

Vision & Values:

  • The successful candidate will understand how this role contributes to our organization's vision of being a thriving Foundation Trust at the core of an integrated healthcare system.
  • We aim to enhance patient care across community, hospital, and specialized settings, supported by a distinguished program of research, education, and employee engagement.
  • We expect all team members to embody the values that are central to our Trust: Excellence, Kindness, Responsibility, and Respect, and to act in ways that reflect these principles.

Job Responsibilities

For further details regarding the role, please refer to the attached supporting documentation, which includes additional information about the position and person specification.

Flexibility

Essential Qualifications

  • Demonstrated experience in a healthcare assistant or administrative role involving direct patient care within a healthcare setting at AFC band 3 or equivalent.
  • Experience in public interaction, both in-person and via telephone.
  • Proficiency in data management.
  • Good command of written and spoken English.
  • Experience in educating or coaching patients.
  • Strong organizational skills and IT proficiency.
  • Ability to take initiative and communicate effectively with individuals at all levels.
  • Excellent observational and practical problem-solving skills.
  • Capacity to work collaboratively within a team and motivate oneself and others.
  • Flexible approach to work responsibilities.
  • Empathy and understanding of the challenges faced by individuals affected by cancer.
  • Ability to prioritize tasks and sensitively inquire about information needs.
  • Capability to gather information from diverse sources and formats.

Desirable Qualifications

  • Familiarity with the health and social care landscape.
  • Experience working with cancer patients and their families.
  • Understanding of cancer and its treatment modalities.
  • Willingness to adapt to various duties as needed.

Skills

Essential Skills

  • Exceptional organizational and IT skills.
  • Ability to communicate effectively, both verbally and non-verbally, with individuals at all levels.
  • Strong observational skills.

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