Operational Director

1 week ago


Blackburn, Blackburn with Darwen, United Kingdom The Wish Centre Full time

About The Wish Centre

The Wish Centre is a leading provider of specialist services to victims of domestic abuse, delivering high-quality support to residents of the Blackburn & Darwen area and beyond. Our programmes work across Lancashire and Blackpool, empowering individuals and families to live lives free from abuse.

About the Role

We are seeking an experienced and dynamic Operational Director to join our Senior Leadership Team. This key position will oversee critical business functions, ensuring efficient operations and supporting the Chief Executive in developing and delivering the business plan.

Key Responsibilities:

  • Strategic Planning and Governance: Collaborate with the Chief Executive and Trustees to drive strategic planning and governance, ensuring the organization's vision and mission are aligned.
  • Performance Management: Develop and maintain performance management frameworks and Key Performance Indicators (KPIs), evaluating and improving operational efficiency.
  • Compliance and Risk Management: Ensure adherence to relevant legislation and data privacy regulations, identifying and mitigating risks to maintain a robust Risk Register.
  • Data Management and Reporting: Lead the development and implementation of data management and reporting systems, providing actionable insights for performance monitoring and improvement.

Requirements and Qualifications

To succeed in this role, you will possess a strong background in operational management, governance, and performance improvement. A proven track record in strategic planning, risk management, and data-driven decision-making is essential. You will also be an effective communicator and team player, with the ability to build strong relationships with stakeholders.

The Wish Centre is an Equal Opportunities Employer



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