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Client Relationship Manager

3 months ago

Neath, Neath Port Talbot, United Kingdom Marston Holdings Full time
Job Overview

Client Relationship Manager

Location: Neath

Salary: £40K

Are you a skilled project leader seeking a new opportunity in a dynamic and evolving sector?

In light of our ongoing expansion, we are excited to announce an opening for a Client Relationship Manager to become a vital part of our operational team.

The Client Relationship Manager will be responsible for managing and nurturing the company's connections with our current clientele. This includes overseeing the daily execution of our contractual commitments, from initiation to delivery, service, renewal, operational oversight, client interaction, and financial stewardship.

Key Responsibilities:

  • Grasping the KPIs and SLAs established for each client and contract
  • Supervising all renewals and extensions of client agreements, focusing on financial and performance-related KPIs
  • Advocating for the organization's range of services, identifying further sales prospects to bolster the company's growth objectives
  • Fostering and maintaining the crucial relationships we have developed with both new and existing clients, addressing any inquiries, concerns, or issues promptly and effectively
  • Taking charge of specific initiatives as they arise, such as the implementation of new firmware, relocations, or enhancements to the client's current setup.
  • Collaborating with various departments across Technology, including Client Services, Product, and Development, to identify and articulate requirements for complex challenges, working with relevant stakeholders to design and execute favorable outcomes
  • Engaging in business travel as necessary

Qualifications:

  • Demonstrable experience in a client-facing, fast-paced, and KPI-driven environment
  • Proven track record of establishing strong client relationships and ensuring retention within a client portfolio
  • Experience managing budgets, processing purchase orders, handling invoices, and overseeing project management
  • Outstanding written, verbal communication, and organizational skills

Benefits:

  • Healthcare Cash Plan
  • Employee benefits tailored to your lifestyle, including discounts on retail shopping, travel, and leisure activities, as well as health and wellness programs
  • Life Insurance
  • 27 days of annual leave plus bank holidays
  • Cycle to work scheme
  • Enhanced Maternity and Paternity Package (subject to eligibility)
  • Pension Contribution

Marston Holdings Limited is a parent company comprising eight brand entities, each specializing in key areas of our overarching business. We are the UK's largest judicial services provider and innovators in clean air technology, delivering services that support local and central government, utilities, and private sectors through market-leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are committed to being an equal opportunity employer, considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our personnel based on merit and their passion for achieving better outcomes, and we strive to create an inclusive environment for all employees.