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ERP Solutions Expert

2 months ago

Lichfield, Staffordshire, United Kingdom IRIS #foundbyiris Full time £55,000 - £70,000

About the Role:

We are seeking a highly skilled Business Central Implementation Specialist to join our team at IRIS. As a key member of our Consultancy team, you will play a crucial role in delivering exceptional customer service and ensuring the successful implementation of Business Central solutions for our clients.

Key Responsibilities:

  • Assist clients with configuring Business Central and add-on software, conducting full system walkthroughs as needed, and attending client sites as required.
  • Scope and recommend small changes to Business Central functionality to help clients extend the capabilities of the standard application.
  • Address client software concerns and issues while on-site, identifying scenarios where client processes cannot be handled within the standard application and providing feedback to the project management team as needed.
  • Perform essential project tasks such as GAP analysis, product handovers, and signing off project milestones, ensuring configurations align with client requirements and expectations.
  • Deliver clear and effective application training to key client users during projects using standard Microsoft training materials.
  • Conduct daily application testing and UAT support in line with service level agreements and quality standards.
  • Work both independently and collaboratively with other members of the consultancy team, providing client feedback to ensure exceptional customer service.
  • Contribute to business focus areas by offering constructive feedback on internal processes to improve best practices.
  • Follow our client's methodology and project plans to deliver services that meet service level agreements and quality standards.
  • Communicate effectively with other departments, including the project management team, to relay client concerns and ensure timely resolution in line with service level agreements and quality standards.
  • Manage self-set deadlines in accordance with SLAs and effectively manage customer expectations.
  • Proactively identify and escalate risks and blockers during application training that may impact project deadlines, ensuring appropriate escalation.
  • Be prepared to work outside regular hours, including late nights and weekends, as required by project needs.

General Responsibilities:

  • Roles and responsibilities may change over time, and the post holder is required to undertake any additional duties as deemed appropriate.
  • Staff must always endorse the company's Mission Statement and all supporting policies across all aspects of the role.
  • Staff are required to have a Personal Development Plan and participate in training, meetings, or conferences relevant to their job.
  • Perform duties with full regard to the rules, policies, procedures, and conditions of service contained in the staff handbook.
  • Adhere to company policies and procedures.
  • Comply with all health and safety legislation.
  • Undertake any other tasks deemed reasonable within your skill set.

Essential Skills:

  • Recognised finance qualifications such as AAT Level 3 are desirable.
  • Proven experience as a 'Key User' or Implementation Consultant with Dynamics NAV/Business Central.
  • Excellent problem-solving ability with strong analytical skills.
  • Strong verbal and written communication skills.
  • Solution-oriented and customer-focused.
  • Excellent teamwork skills.
  • Acute attention to detail.
  • Significant experience in 1st and 2nd line support.
  • Extensive knowledge of business applications such as Microsoft Dynamics 365, Dynamics NAV/BC, Dynamics 365 for Sales, and the Microsoft Stack.
  • Knowledge of modules within Business Central/NAV and experience in business software implementation is desirable.
  • Experience working for a Microsoft Partner.
  • Experience with Training and consultancy Finance projects.
  • Not For Profit Experience (Desirable).
  • Power BI knowledge.
  • ISV experience.
  • Proven experience in design, documentation, installation, configuration, testing, training, and go-live support.