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Investigator

2 months ago

Edinburgh, Edinburgh, United Kingdom Adecco UK Limited Full time

### Job Title: Investigator

### Job Description

We are seeking a skilled Investigator to join our team at Adecco UK Limited. As an Investigator, you will play a crucial role in resolving financial disputes between businesses and consumers.

### Key Responsibilities

* Investigate complaints about insurance, pensions, mortgages, and investment products
* Manage your caseload effectively to meet targets
* Build and maintain strong relationships with customers and financial businesses
* Analyze evidence to identify the root cause of each complaint
* Weigh the facts and assess relevant rules and regulations to make fair and reasonable decisions
* Communicate with empathy and clarity, listening carefully to both sides and providing well-reasoned conclusions

### Working Arrangements

* Remote working with occasional office visits in Edinburgh
* Flexible working hours, including full-time and part-time options

### Benefits

* Competitive salary: £31,238pa
* Excellent benefits package, including private medical insurance, non-contributory pension, and 25 days annual leave
* Opportunity to develop your skills and career with expert support from Adecco

### Why Choose Adecco?

We offer a supportive and inclusive work environment, with access to a wide range of job opportunities and expert interview preparation advice. Our Candidate Privacy Information Statement is available on our website.

### Equal Opportunities Employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer and welcome applications from diverse candidates.