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Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time

About Experis - ManpowerGroup:

We are a leading global workforce solutions company, providing innovative and tailored solutions to help our clients achieve their business goals. Our Digital Services team is a key part of our organization, and we are seeking a skilled Desktop Support Specialist to join our team.

Role Summary:

We are looking for a highly skilled Desktop Support Specialist to provide 1st and 2nd line support for our ICT infrastructure, with a primary focus on end-user environments. This role covers the entire spectrum of digital infrastructure, ensuring that all systems and applications are secure, efficient, and available.

Key Responsibilities:

  • End User Support: Provide 1st and 2nd line support with a focus on end-user computing services, ensuring all tasks are prioritized, actioned, or logged appropriately.
  • Device Deployment: Build and deploy end-user computing devices across various locations, ensuring compliance with Digital Service Standards and meeting deployment timescales.
  • Testing and Troubleshooting: Test new standard builds, identify and resolve issues, and deploy software without compromising device integrity.
  • Performance Management: Ensure all end-user devices are functioning effectively, performing to specifications, and suitable for their intended function.
  • Hardware and Software Support: Install and configure additional hardware or software, offer application support, and manage peripherals like printers.
  • Account Administration: Manage Active Directory, email accounts, and access control in line with Trust policies.
  • Password Management: Provide password administration, including resets, in accordance with procedures and Trust policy.
  • Incident Recovery: Deliver 1st and 2nd line IT support to help users recover from incidents swiftly, offering advice on known solutions.
  • Infrastructure Support: Resolve infrastructure incidents involving desktops, printers, applications, software, and peripherals.

Requirements:

  • Solid knowledge of ICT infrastructure with a focus on end-user devices, Windows desktops, and tablets.
  • Experience in providing 1st and 2nd line IT support.
  • Proficiency in Active Directory and email account administration.
  • Excellent communication skills and the ability to provide clear guidance and support to end-users.
  • Understanding of security best practices and Trust policies.