Account Director

4 weeks ago

London, Greater London, United Kingdom iwoca Full time

We're seeking a skilled Account Manager to join our Pay Later Team at iwocaPay, a leading Fintech in Europe. Our mission is to finance one million businesses by providing fast, flexible finance that empowers small businesses to manage their cash flow better and seize opportunities.

As an Account Manager, you will be responsible for nurturing a portfolio of existing customer relationships to achieve higher health scores. This includes:

  • Supporting returning customers through the renewal process efficiently
  • Supporting customers as they continue to use our product going forward
  • Building and maintaining strong, long-lasting relationships with small businesses, helping them achieve their business goals with iwoca
  • Liaising with various teams within iwocaPay, such as sales, underwriting, and collections to achieve the best outcome for your customers
  • Identifying relevant cross-sell opportunities for your customers so that iwoca can support them in other ways in the future

You will be a strong business professional with a real enthusiasm for helping small and medium-sized enterprises (SMEs). You will have:

  • Strong business acumen
  • Strong communication and listening skills with an excellent telephone manner and a passion for delighting customers
  • Exceptional time-management and multitasking skills
  • Good experience in explaining complex products and services to customers
  • Proven customer relationship management experience
  • The ability to think outside the box to make suggestions that will help us improve our products, systems, and processes

We offer a range of benefits and policies, including:

  • Medical insurance from Vitality, including discounted gym membership
  • 25 days' holiday, an extra day off for your birthday, and the option to buy or sell an additional 5 days of annual leave
  • Instant access to emotional and mental health support with our partner, Spill
  • Generous maternity and paternity leave
  • A nursery tax benefit scheme to help you save money
  • Paid volunteering day to support your chosen charity
  • Extra leave if you want to travel or study
  • One-month fully paid sabbatical after 4 years
  • Cycle-to-work scheme
  • Electric car scheme

Compensation Range: £34K - £41K

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