Assistant Manager for Coffee Shop Operations
3 weeks ago
We are seeking an Assistant Manager to join our vibrant team at Rapport, overseeing the daily operations of our coffee shop. You will play a crucial role in ensuring exceptional service and a welcoming atmosphere for our customers.
Your primary responsibilities will include:
- Managing the coffee shop's daily operations, ensuring compliance with company standards and policies.
- Leading and motivating a diverse team to deliver outstanding customer service.
- Overseeing inventory management and ordering supplies as needed.
- Creating a positive and engaging environment for both staff and customers.
- Developing and implementing strategies to enhance customer satisfaction and loyalty.
- Maintaining high standards of cleanliness and organization within the coffee shop.
- Monitoring financial performance and assisting in budget management.
The ideal candidate will possess:
- Strong leadership and interpersonal skills, with a proven track record in a similar role.
- A passion for delivering exceptional customer experiences.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Experience in managing budgets and financial reporting.
- A proactive approach to problem-solving and team management.
Benefits of working with us include:
- Access to exclusive discounts and offers.
- Opportunities for personal and professional development.
- A supportive work environment that values diversity and inclusion.
- Wellness programs to promote mental and physical health.
- Recognition programs to celebrate outstanding contributions.
About Rapport:
Rapport is a leading provider of managed guest services, dedicated to delivering excellence in every interaction. We pride ourselves on our commitment to employee development and creating a workplace that celebrates diversity and fosters growth.
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