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Lead Partner Support Advisor

2 months ago

Gloucester, Gloucestershire, United Kingdom Onecom Full time

Position: Team Leader for Partner Support

Location: Brockworth, Gloucestershire

Salary: Competitive at £30,000 per annum

Working Hours: Monday to Friday, 9:00 AM - 5:30 PM

Overview: The Team Leader for Partner Support will oversee a dedicated group of Partner Support Advisors, ensuring they deliver exceptional service to Onecom Partners. This role involves assisting with the provision and maintenance of the products and services offered within our portfolio.

Ideal Candidate Profile:
- Proven experience in a customer service role
- Background in Telecoms, Data, or Technology sectors
- Strong leadership and people management abilities
- Capability to mentor and train new team members
- Highly organized with a methodical approach
- Excellent problem-solving skills with an analytical mindset

Key Responsibilities:
- Addressing support requests from Partners
- Overseeing service delivery, repairs, and information requests
- Collaborating with suppliers and service teams
- Aiding in the recruitment and training of Partner Support Advisors
- Conducting line management tasks, including motivating team members
- Supporting the Partner Operations Manager in strategic objectives
- Providing feedback on performance and business enhancements
- Advising on new processes and procedures implementation
- Identifying solutions to advance departmental goals
- Serving as an escalation point for customer inquiries
- Assisting with internal projects
- Conducting performance reviews and one-on-one meetings with direct reports

Benefits and Perks:
- Flexible working arrangements through our Agile Working Policy
- 25 days of annual leave plus bank holidays, with options to buy/sell additional days
- A day off for your birthday within your birthday month
- 12 paid hours annually for personal time
- Access to an Electric Car Scheme
- Wellbeing initiatives including discounted gym memberships and mental health support
- Pension contributions of 9% combined
- Life assurance of 4 times your salary
- Enhanced Parental Leave policy
- Employee rewards and recognition programs
- Discounts on technology products
- Referral bonuses for successful candidate recommendations
- Company-sponsored social events and activities
- Paid time off for charitable initiatives
- Continuous professional development through our training academy

About Onecom:
Onecom is a leading provider of Communication Technology, renowned for delivering exceptional expertise and customer experiences to over 800,000 corporate clients globally. Our award-winning team consists of over 650 motivated and innovative professionals.

We are committed to fostering a market-leading environment where our employees can thrive and excel. Join us on our journey

Commitment to Equity, Diversity & Inclusion:
Onecom is dedicated to achieving the goals outlined in our Equal Opportunities Policy, ensuring no discrimination under the Equality Act 2010, and promoting equity, diversity, and inclusion within our workforce.

Note for Recruitment Agencies:
Onecom operates a direct sourcing model and does not accept unsolicited CVs.