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Fraud Investigations Team Manager

2 months ago

Birmingham, Birmingham, United Kingdom Goldman Sachs Full time
Fraud Investigations Team Manager

At Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.

Key Responsibilities:
  • Lead a team of 12-15 Fraud Specialists in investigating and preventing fraudulent activity
  • Develop and implement fraud prevention strategies using data analysis and industry expertise
  • Collaborate with cross-functional teams to ensure effective fraud detection and prevention
  • Stay up-to-date with industry trends and best practices in fraud prevention
  • Develop and maintain relationships with key stakeholders, including business partners and customer support agents
Requirements:
  • Proven experience in leading a team of Fraud Specialists or similar role
  • Strong analytical and problem-solving skills, with ability to think critically and creatively
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong understanding of contact center metrics and proven track record of achieving expected KPIs
About Goldman Sachs

At Goldman Sachs, we're committed to making a positive impact on our clients, shareholders, and the communities we serve. We believe in fostering a culture of diversity, equity, and inclusion, and we're dedicated to providing our employees with the tools and resources they need to succeed.