Fraud Investigations Team Manager
2 months ago
At Goldman Sachs, we're committed to fostering a culture of integrity and excellence. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity.
Key Responsibilities:- Lead and motivate a team of 12-15 Fraud Specialists to achieve expected KPIs.
- Develop and implement fraud prevention strategies using data-driven insights.
- Collaborate with management teams and customer support agents to maintain day-to-day fraud procedures and controls.
- Investigate potential sources of fraud and develop process enhancements to maximize efficiency of fraud detection activities.
- Review established detection system-generated alerts to identify fraudulent activity.
- Support peers to ensure consistency in leadership across all front-line teams.
- Previous experience in managing a Fraud Investigations team.
- Demonstrable experience in coaching teams to achieve expected KPIs using recognized coaching models.
- Ability to create a positive team working environment that supports the retention and development of great customer service agents.
- Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these.
- Strong understanding of contact centre metrics and proven track record of achieving these.
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. We believe who you are makes you better at what you do, and we're committed to fostering and advancing diversity and inclusion in our own workplace and beyond.
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Fraud Investigations Team Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're committed to fostering a culture of excellence and integrity. As a Fraud Investigations Team Manager, you'll play a critical role in leading our team of Fraud Specialists in identifying and preventing fraudulent activity. Your expertise will be essential in developing and implementing effective fraud...
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Fraud Investigations Team Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team Manager RoleAt Goldman Sachs, we are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our team, you will be responsible for leading, motivating, and developing a team of 12-15 primarily hybrid Specialist Fraud Agents.Key Responsibilities:Ensure team...
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Fraud Investigations Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJob Title: Fraud Investigations Team ManagerAt Goldman Sachs Bank AG, we're seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists.Job Summary:We're looking for a seasoned professional to lead our Fraud Investigations team, driving strategic initiatives to prevent and detect fraud. As a Fraud Investigations...
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Fraud Investigations Team Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team Manager RoleWe are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a Fraud Investigations Team Manager, you will be responsible for leading, motivating, and developing a team of 12-15 Fraud Specialists. You will ensure that team performance expectations are met by coaching...
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Fraud Investigations Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom WeAreTechWomen Full timeFraud Investigations Team LeadWeAreTechWomen is seeking an experienced Fraud Investigations Team Lead to join our team. As a key member of our fraud prevention team, you will be responsible for leading a team of fraud specialists in identifying and preventing fraudulent activities.Key Responsibilities:Lead a team of 12-15 fraud specialists in identifying and...
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Fraud Investigations Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom WeAreTechWomen Full timeFraud Investigations Team ManagerWeAreTechWomen is seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our Asset Wealth Management division, you will play a vital role in upholding our customer support principles of customer focus, process innovation, and risk management.Your ImpactYou...
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Fraud Investigations Team Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Full timeFraud Investigations Team ManagerAt Goldman Sachs, we're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our team, you'll be responsible for leading, motivating, and developing a team of 12-15 Fraud Specialists.Key Responsibilities:Lead and motivate a team of Fraud Specialists to...
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Fraud Investigations Team Lead
1 month ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJob Title: Fraud Investigations Team ManagerAt Goldman Sachs Bank AG, we are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists.Job SummaryWe are looking for a seasoned professional to manage a team of 12-15 Fraud Specialists, providing guidance and support to ensure team performance expectations are met....
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Fraud Investigations Team Lead
1 month ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJob Title: Fraud Investigations Team ManagerAt Goldman Sachs Bank AG, we are seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists.Job SummaryWe are looking for a seasoned professional to manage a team of 12-15 Fraud Specialists, providing guidance and support to ensure team performance expectations are met....
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Fraud Investigations Team Lead
1 month ago
Birmingham, Birmingham, United Kingdom WeAreTechWomen Full timeFraud Investigations Team ManagerWeAreTechWomen is seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our Asset Wealth Management division, you will play a vital role in upholding our customer support principles of customer focus, process innovation, and risk management.Your ImpactYou...
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Fraud Investigations Team Lead
1 month ago
Birmingham, Birmingham, United Kingdom WeAreTechWomen Full timeFraud Investigations Team ManagerWeAreTechWomen is seeking an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. As a key member of our Asset Wealth Management division, you will play a vital role in upholding our customer support principles of customer focus, process innovation, and risk management.Your ImpactYou...
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Fraud Investigator
4 weeks ago
Birmingham, Birmingham, United Kingdom Midland Heart Full time £32,500Fraud Officer Role OverviewMidland Heart is seeking a skilled Fraud Officer to join our Assurance, Risk and Transactions team. As a Fraud Officer, you will play a key role in tackling fraud within the Social Housing sector.This is a new role that will strengthen our investigatory capabilities across the organisation, as well as building strong relationships...
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Fraud Investigations Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Goldman Sachs Bank AG Full timeJoin Goldman Sachs Bank AG as a Fraud Investigations Team Lead and take on a challenging role in our Asset & Wealth Management division. As a key member of our Digital Operations team, you will be responsible for leading a team of Specialist Fraud Agents and developing strategies to prevent fraud.Key Responsibilities:Lead a team of 12-15 Specialist Fraud...
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Senior Fraud Investigator
4 weeks ago
Birmingham, Birmingham, United Kingdom RSM Full timeJob PurposeTo play a pivotal role in delivering reactive assignments across a diverse client base, serving as a lead consultant in the delivery of investigations and linked assignments. This involves working independently or as part of a team, with varying project or assignment requirements. As a client-facing role, the ability to act as an ambassador for...
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Senior Fraud Investigator
4 weeks ago
Birmingham, Birmingham, United Kingdom RSM Full timeAbout ConsultingConsulting is a key part of RSM's growth strategy, bringing together multiple teams to provide client-centric solutions. Our Consulting team has a major role to play in driving forward the firm's growth, with over 1,700 people delivering almost £200m revenue.Job PurposeTo play a key role in delivering reactive assignments across a diverse...
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Senior Fraud Investigator
3 weeks ago
Birmingham, Birmingham, United Kingdom RSM Full timeWe are seeking an experienced Senior Consultant – Reactive Investigations to join our team at RSM. As a key member of our Risk Assurance department, you will play a crucial role in delivering reactive assignments across a diverse client base.About the RoleThe successful candidate will be responsible for leading investigations and linked assignments,...
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Senior Motor Fraud Investigator
1 month ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full timeJob Title: Senior Motor Fraud InvestigatorWe are seeking a highly skilled Senior Motor Fraud Investigator to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for conducting thorough investigations into motor fraud claims, ensuring that all tasks are completed within service level agreements.Key...
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Senior Motor Fraud Investigator
1 month ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full timeJob Title: Senior Motor Fraud InvestigatorWe are seeking a highly skilled Senior Motor Fraud Investigator to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for conducting thorough investigations into motor fraud claims, ensuring that all tasks are completed within service level agreements.Key...
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Senior Motor Fraud Investigator
1 month ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full timeSenior Motor Fraud InvestigatorWe are seeking a skilled Senior Motor Fraud Investigator to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for conducting thorough desktop investigations and completing Investigative Telephone Interviews with precision.Key Responsibilities:Conducting desktop investigations...
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Senior Motor Fraud Investigator
1 month ago
Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full timeSenior Motor Fraud InvestigatorWe are seeking a skilled Senior Motor Fraud Investigator to join our team at Stride Resource Management Ltd. As a key member of our team, you will be responsible for conducting thorough desktop investigations and completing Investigative Telephone Interviews with precision.Key Responsibilities:Conducting desktop investigations...