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Student Conduct Officer

2 months ago

London, Greater London, United Kingdom TPP Recruitment Full time

**Job Title: Student Conduct & Complaints Officer**

TPP Recruitment is seeking a highly skilled and experienced professional to join our team as a Student Conduct & Complaints Officer. This is a temporary role for 9 months, working 35 hours per week.

**Key Responsibilities:**

  • Manage and resolve student complaints and misconduct cases, ensuring compliance with university policies and procedures.
  • Provide guidance and support to colleagues handling complex and sensitive cases.
  • Contribute to the development and implementation of revised processes and procedures to improve efficiency and effectiveness.
  • Maintain accurate records for monitoring, audit purposes, and identify trends for improvement.
  • Act as a senior point of contact for students, staff, and external parties involved in casework.

**Requirements:**

  • Experience working with regulations and procedures related to complaints and disciplinary processes in higher education.
  • Strong understanding of OIA cases and relevant legislation.
  • Experience in risk assessment and management.
  • Strong understanding of legislation related to data protection, confidentiality, and equality.

**What We Offer:**

  • A competitive hourly rate of £26.92 + holiday pay.
  • The opportunity to work with a leading higher education institution in Central London.
  • A temporary contract for 9 months with the possibility of extension.