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We are seeking a highly organized and efficient individual to provide administrative support to our team in East Hertfordshire. As a Receptionist/Team Administrator, you will be responsible for managing the reception area, welcoming service users and their families, and providing a comprehensive administrative service to the team.
About the RoleThis is a busy role that requires excellent communication skills, a positive and professional approach, and the ability to work autonomously. You will be expected to prioritize and manage your own workload, maintain confidentiality, and adhere to Trust policies.
Key Responsibilities- Manage the reception area, including welcoming service users and their families
- Provide administrative support to the team, including processing clinic letters, producing appointment letters, and entering appointments in the electronic patient record
- Use touch typing, audio, and shorthand skills as necessary to produce work in a timely manner
- Send text message reminders to service users who have agreed to receive them
- Be proficient in using the electronic patient record for administrative tasks
- Assist other members of the admin team with additional tasks, such as scanning, photocopying, and answering the telephone
- Update skills as necessary and attend mandatory training
We are looking for an individual with the following qualifications and experience:
- NVQ 3 or equivalent
- Advanced keyboard skills
- Good working knowledge of email and internet
- Proficient knowledge of PARIS
- Good standard of English
- Numerate
- ECDL qualification
Essential experience includes advanced secretarial skills, solid office/reception experience, and experience within the NHS. We are looking for an individual who is able to work independently, apply a high degree of confidentiality, and follow Trust policies.
About UsHertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our team of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk.
