Infrastructure Support Specialist

5 days ago


Tewkesbury, Gloucestershire, United Kingdom Roke Full time
About the Role

We are seeking an experienced Infrastructure Support Specialist to join our team in Gloucester. As an integral part of our on-site team, you will provide operational support and maintenance activities to ensure a stable and reliable environment.

Key Responsibilities
  • Provide operational support, including incident resolution, change implementation, and maintenance activities.
  • Implement approved technical requests from end customers.
  • Develop and implement improvements to operational and reference platform environments.
  • Implement automation to improve productivity and remove human error.
  • Produce clear and concise documentation.
  • Support the Tech Lead with active management of the environments and escalation of any risks.
  • Proactive monitoring to stay ahead of potential issues.
  • Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders.
  • Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment.
  • Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices.
  • Execute agreed changes to service provision, configuration items, and documentation.
Requirements
  • Proven experience managing IT operations in a complex, fast-paced, highly regulated environment, preferably aligned to national security or defence.
  • Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios.
  • Awareness of Networking Technologies.
  • Awareness of Cyber Security principles.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
  • Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in the public sector and National Security landscape.
  • Familiarity with software development practices and tools used by software developers.
About Roke

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We re-invest in product innovation, and we empower our people to make a difference.

What We Offer
  • Annual bonus: Based on profit share and personal performance.
  • Private medical insurance: Includes cover for existing conditions.
  • Holiday: 25 days plus public holidays and your birthday off.
  • Chemring Share Save: Monthly savings into a 3 or 5 year plan.


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