Infrastructure Support Specialist
5 days ago
We are seeking an experienced Infrastructure Support Specialist to join our team in Gloucester. As an integral part of our on-site team, you will provide operational support and maintenance activities to ensure a stable and reliable environment.
Key Responsibilities- Provide operational support, including incident resolution, change implementation, and maintenance activities.
- Implement approved technical requests from end customers.
- Develop and implement improvements to operational and reference platform environments.
- Implement automation to improve productivity and remove human error.
- Produce clear and concise documentation.
- Support the Tech Lead with active management of the environments and escalation of any risks.
- Proactive monitoring to stay ahead of potential issues.
- Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders.
- Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment.
- Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices.
- Execute agreed changes to service provision, configuration items, and documentation.
- Proven experience managing IT operations in a complex, fast-paced, highly regulated environment, preferably aligned to national security or defence.
- Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios.
- Awareness of Networking Technologies.
- Awareness of Cyber Security principles.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
- Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in the public sector and National Security landscape.
- Familiarity with software development practices and tools used by software developers.
Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We re-invest in product innovation, and we empower our people to make a difference.
What We Offer- Annual bonus: Based on profit share and personal performance.
- Private medical insurance: Includes cover for existing conditions.
- Holiday: 25 days plus public holidays and your birthday off.
- Chemring Share Save: Monthly savings into a 3 or 5 year plan.
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