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Technical Support Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Searchability®. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their applications run smoothly and efficiently.

Key Responsibilities
  • Provide expert-level technical support for our bespoke applications, focusing on SQL Server and database-related issues.
  • Work closely with our development team to resolve complex technical problems and implement solutions.
  • Collaborate with our clients to understand their technical requirements and provide tailored support to meet their needs.
  • Develop and maintain knowledge of our applications, including SQL Server, to provide accurate and effective support.
Requirements
  • Strong background in technical support, with a focus on SQL Server and database applications.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • ITIL certification and experience with client-facing support.
What We Offer
  • Opportunity to work with a dynamic and rapidly expanding fintech company.
  • Collaborative and supportive team environment.
  • Professional development opportunities and training.
  • Competitive salary and benefits package.