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Medical Receptionist
2 months ago
About the Role
Parkside Surgery is seeking a highly organized and customer-focused individual to join our team as a Patient Services Coordinator. As a key member of our reception team, you will be responsible for providing a comprehensive and efficient reception and administration service to the practice.
Key Responsibilities
- Greet patients, attend to their requests for appointments, prescriptions, and deal with other queries using the computer system.
- Deal with telephone calls, redirecting them as necessary.
- Action tasks in line with practice protocol.
- Record information onto the computer system.
- Scan and code information from letters into patient records.
- Record requests for repeat prescriptions by patients.
- Maintain compliance with all practice policies and procedures.
- Maintain flexibility to assist in holiday and sickness cover.
- Perform any administrative tasks as required.
- Chaperone patients when required and with the appropriate training.
- Process prescription requests using EPS2/FP10s.
About Us
- We are a friendly, forward-thinking practice with a supportive management team.
- We have a PMS list size of approximately 10,700 patients.
- We work closely with our PCN colleagues and have a range of healthcare professionals attached to the practice.
- We use the SystmOne clinical system.
- We have a CQC rating of good in all areas.
- We are located in Alfreton Primary Care Centre.
Person Specification
- Good standard of education, GCSE English grade C or above.
- Customer Service/Receptionist experience ideally in a medical setting.
- Good IT/keyboard skills.
- Desirable: experience of SystmOne.