Customer Service Specialist
2 months ago
At Halfords, we're passionate about cycling and helping our customers find the perfect solution for their needs. We're looking for a dedicated Customer Service Specialist to join our team and provide exceptional support to our valued customers.
As a Customer Service Specialist, you'll be the first point of contact for our customers, resolving their queries and concerns with professionalism and empathy. You'll play a vital role in ensuring customer satisfaction and building strong relationships.
Key Responsibilities- Provide prompt and efficient support to customers via phone and email, addressing their inquiries and resolving issues effectively.
- Build rapport with customers, understanding their needs and providing tailored solutions.
- Maintain a positive and helpful attitude, ensuring every customer interaction is a positive experience.
- Collaborate with internal teams to ensure seamless service delivery and address complex customer requests.
- Contribute to a supportive and collaborative team environment.
We're looking for someone who:
- Possesses excellent communication and interpersonal skills, both written and verbal.
- Demonstrates a strong customer service orientation and a commitment to exceeding expectations.
- Is able to work independently and as part of a team in a fast-paced environment.
- Has a proactive approach to problem-solving and a willingness to learn.
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