Customer Service Specialist

2 months ago


Worcester, Worcestershire, United Kingdom Halfords Full time

At Halfords, we're passionate about cycling and helping our customers find the perfect solution for their needs. We're looking for a dedicated Customer Service Specialist to join our team and provide exceptional support to our valued customers.

As a Customer Service Specialist, you'll be the first point of contact for our customers, resolving their queries and concerns with professionalism and empathy. You'll play a vital role in ensuring customer satisfaction and building strong relationships.

Key Responsibilities
  • Provide prompt and efficient support to customers via phone and email, addressing their inquiries and resolving issues effectively.
  • Build rapport with customers, understanding their needs and providing tailored solutions.
  • Maintain a positive and helpful attitude, ensuring every customer interaction is a positive experience.
  • Collaborate with internal teams to ensure seamless service delivery and address complex customer requests.
  • Contribute to a supportive and collaborative team environment.
Skills & Experience

We're looking for someone who:

  • Possesses excellent communication and interpersonal skills, both written and verbal.
  • Demonstrates a strong customer service orientation and a commitment to exceeding expectations.
  • Is able to work independently and as part of a team in a fast-paced environment.
  • Has a proactive approach to problem-solving and a willingness to learn.


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