Claims Adjuster

3 days ago


London, Greater London, United Kingdom The Emerald Group Ltd, Search and Selection Full time
Job Title: Claims Adjuster - Property Specialist

The Emerald Group Ltd, Search and Selection is seeking a highly skilled Claims Adjuster to join our team in London. As a Claims Adjuster, you will play a critical role in supporting the Head of Property Claims in the effective management of claims and oversight of third-party administrators (TPAs) and partners.

Key Responsibilities:
  • Claims Management: Support the Head of Property Claims in adjusting all inward claims within claims handling authority, ensuring compliance with Lloyd's Minimum Standards and Claims schemes where applicable.
  • Stakeholder Management: Liaise and meet with Claims Agreement Parties, Brokers, and Underwriting teams, attending market and internal meetings on behalf of the Syndicate as necessary.
  • Expert Instructing: Instruct Loss Adjusters, Lawyers, and other third-party Experts as required, ensuring all claims are handled in accordance with claims handling procedures and relevant Service Level Agreements.
  • Reporting and Analysis: Report claims in accordance with reporting requirements, measuring claims process performance, and identifying areas for improvement.
  • Relationship Management: Own key relationships with business partners, initiating regular claims case reviews, and sharing findings and recommendations with the respective TPA, claims, and underwriting teams.
  • TPA Evaluation: Identify, evaluate, and benchmark external TPAs, loss adjusters, and other third-party service providers, promoting best practices and minimizing claims leakage.
  • Complaints and Feedback: Provide feedback on individual complaints and trend analysis, monitoring developments in the insurance market and identifying technologies to improve the customer claims journey.
Requirements:
  • Qualifications: ACII qualification or progressing towards ACII qualification.
  • Experience: Proven claims handling experience in US personal lines and commercial property classes of business, management of TPAs and/or Coverholders with delegated authority.
  • Skills: Strong stakeholder account management experience, flexibility to adapt to the needs of the business, and ability to work on UK, International, and US claims as both lead and follow.

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