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Assistant Manager

2 months ago


Newtownabbey, United Kingdom Welcome Break Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Welcome Break. As an Assistant Manager, you will play a key role in supporting the Unit Manager in the day-to-day operations of our service areas and hotels.

Key Responsibilities
  • Support the Unit Manager in managing a team of staff, ensuring excellent customer service and high standards of cleanliness and safety.
  • Drive sales and profitability through effective inventory management, pricing strategies, and promotional activities.
  • Develop and implement plans to improve customer satisfaction, loyalty, and retention.
  • Collaborate with colleagues to achieve business objectives, share best practices, and provide support when needed.
  • Contribute to the development of new ideas and initiatives to enhance the customer experience and drive business growth.
Requirements
  • Proven experience in a supervisory or management role in customer service, retail, or hospitality.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Passion for delivering exceptional customer service and a commitment to excellence.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.
  • Access to training and development programs to enhance your skills and knowledge.