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Onboarding Manager

2 months ago

London, Greater London, United Kingdom PIC Full time
About the Role

Pension Insurance Corporation (PIC) is seeking an experienced Onboarding Manager to join its Customer Operations function. As a key member of the team, you will be responsible for leading the pan-business unit collaboration, communication, and coordination of large/complex deals through deal assessments and subsequent onboarding activities.

Key Responsibilities
  • Collaborate with the Origination department to identify large/complex deals requiring business unit assessment and onboarding into PIC's operating model.
  • Lead the assessment of large/complex deals with business units to identify and resolve impediments/complexities.
  • Gain business unit executive member assessment sign-offs.
  • Work with business units to create implementation run books for large/complex deals.
  • Coordinate the pan-business unit execution of each run book implementation, including the resolution of issues identified during execution.
  • Provide weekly progress reporting for each deal implementation to relevant business unit representatives.
  • Maintain process documentation as required for new onboarding processes or existing process evolution.
Requirements
  • Experience working in Bulk Purchase Annuities, ideally in onboarding or transitions.
Desirable Skills
  • Strong organizational and communication skills.
  • Strong planning skills.
  • Ability to persuade and influence both directly and indirectly.
  • Ability to manage people and their activities effectively.
  • Ability to organize work to meet deadlines.
  • Commercial judgment.
  • Good working knowledge of MS Excel, MS PowerPoint, MS Word.
  • Ability to cultivate strong and trusted relationships with business units.
About PIC

PIC provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting company-wide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

What We Offer

In addition to a competitive base salary and the opportunity to participate in our annual performance-related bonus plan, you'll have access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme, and much more.