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Help Desk Technician

2 months ago

West Malling, Kent, United Kingdom James Frank Associates Full time

Job Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at James Frank Associates. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via various communication channels
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • Minimum of 6 months' experience in a similar technical support role
  • Strong understanding of TCP/IP, Office 365, and Windows Server
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us: James Frank Associates is a leading provider of IT services, dedicated to delivering exceptional support to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.