Estee Lauder Counter Leader

1 month ago

Aylesbury, Buckinghamshire, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Counter Leader - House of Fraser - 18.75 Hours

Job Summary

The Counter Leader is responsible for driving sales turnover and market share through consistently remaining consumer-focused. Key responsibilities include:

Sales and Service

  • Understand daily/weekly targets and ensure personal awareness of all additional sales avenues.
  • Keep up to date with competitor activities and missed opportunities.
  • Effectively leverage social media to drive the business and protect the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion.

Operations

  • Plan to ensure the delivery of excellent standards at all times.
  • Review retail standards on a daily basis ensuring they are maintained to the required standard.
  • Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.

Commerciality

  • Manage daily replenishment, taking appropriate action where necessary.
  • Maximise sales performance by utilising all commercial reports before making commercial decisions.
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.

Qualifications

Essential:

  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of industry.
  • Effective communication, organisation and prioritisation skills.

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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