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Security Officer
4 weeks ago
The Venue Security Officer will be responsible for providing a highly visible, efficient, and proactive security service to the Venue. This includes maintaining the security of the venue, responding to emergencies, and ensuring the safety and security of all staff, contractors, clients, visitors, and members of the public.
Key Responsibilities- Maintain the security of the venue and respond to emergencies as they arise.
- Check on working practices, crime prevention, and advise accordingly to ensure the security and safety of both internal staff and contractors as well as external clients, visitors, and members of the public.
- Respond to calls for assistance across the venue premises where necessary to deal with intruders, crime, and disorder.
- Operate as part of a small team with minimum supervision from the Venue Security Supervisor/Head of Venue Security.
- Plan and prioritize tasks received via the Venue Security Supervisor/Head of Venue Security to ensure they are carried out within agreed timescales and according to priority.
- Ensure compliance with health and safety procedures and accurately record incident logs.
- Assist in the protection of venue property and community against crimes, trespass, and nuisance.
- Assist the venue with any matchday requests/requirements.
- Be conversant and compliant with site rules always, escalating issues or non-compliances accurately and in line with set procedures and protocols.
- Work collaboratively alongside front of house staff and all other subcontractors to provide a high standard of customer service.
- Conduct regular patrols of the grounds and lock and unlock the building as required and keep an accurate record of areas accessed.
- Be the first response for emergency action, including but not limited to first aid calls, fire alarm activations, violence, and/or aggression, and security alerts.
- Hold keys and issue to authorized users, maintaining a register of keys and access cards for this purpose.
- Report and investigate any acts or omissions that may compromise health and safety immediately to the Health and Safety Manager or Head of Venue Security and report all accidents according to the venue procedure.
- Accurately maintain the Fire Log by completing fire/fire alarm activation reports.
- Monitor the venue CCTV system.
- Assume the role of Incident Controller until the Venue Security Supervisor/Head of Venue Security or nominee arrives.
- Monitor and burn CCTV footage, (including body cams), as required under the direction of the policies and protocols.
- Complete and maintain the control room log.
- Complete written incident reports and statements as required and maintain a record of events during an incident.
- Co-ordinate the distribution of staff during an evacuation.
- Co-ordinate the logging and storage of high value lost property.
- Deal with fire system isolations and reactivations, after receiving correct permits.
- Dispatch initial first aid response.
- Efficiently respond to alarms on the access control system and dispatch officers in response to case alarms.
- Ensure all visitors are signed in and out of the control room and receive an induction.
- Ensure the issuing of keys, radios, and equipment as needed and audited on completion of each day.
The successful candidate will possess outstanding communication skills and the ability to handle sensitive situations in a confidential manner. They will be comfortable writing and delivering reports, enjoy working with colleagues, clients, contractors, and visitors, and have experience of dealing with emergency situations. Previous security experience of 2 years within a similar security environment ideally within the entertainment/leisure industry would be preferred.
The successful candidate will also possess a good standard of computer literacy (including MS Office Applications: Email, Word, Excel, PowerPoint), be educated to GCSE level or above (including English and Maths), have experience of the correct use of security technology (integrated CCTV & alarms), fire safety awareness (or be willing to complete), First Aid at Work Certificate with AED (or be willing to complete), and must hold a valid SIA Door Supervision and CCTV licence.
