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Help Desk Technician

2 months ago

Trowbridge, Wiltshire, United Kingdom Peaple Talent Full time £26,000

Job Summary:

We are seeking a highly skilled IT Application Support Technician to join our team at Peaple Talent. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop connections
  • Diagnose and resolve technical issues with IT systems, hardware, and software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2+ years of experience in IT support or a related field
  • Strong knowledge of Microsoft Windows Server and desktop operating systems
  • Experience with hardware assembly and deployment
  • Knowledge of Linux OS and containers
  • Excellent communication and problem-solving skills

Preferred Qualifications:

  • Experience with Microsoft Office 365 and other cloud-based services
  • Knowledge of cybersecurity best practices and threat mitigation
  • Experience with IT service management tools and processes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment