Help Desk Technician

3 weeks ago

Trowbridge, Wiltshire, United Kingdom Peaple Talent Full time

Job Summary:

We are seeking a highly skilled IT Application Support Specialist to join our team at Peaple Talent. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and remote desktop connections.
  • Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technologies and industry trends.

Requirements:

  • Previous experience in IT support, help desk, or technical support role.
  • Strong knowledge of LAN, WAN, VPN, firewalls, and Microsoft SQL.
  • Experience with Microsoft Windows Server and desktop operating systems.
  • Familiarity with Linux OS and containers.
  • Excellent communication and problem-solving skills.

Preferred Qualifications:

  • Experience with Microsoft Office 365 and Windows 10 in a corporate environment.
  • Knowledge of hardware assembly and maintenance.
  • Familiarity with ITIL framework and service management principles.

What We Offer:

A competitive salary of £26,000 per annum, a dynamic and supportive work environment, and opportunities for professional growth and development.

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