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Application Support Team Leader

2 months ago

Glasgow, Glasgow City, United Kingdom Evelyn Partners Full time
Job Title: Application Support Team Leader

We are seeking an experienced Application Support Team Leader to join our team at Evelyn Partners. As a key member of our IT department, you will be responsible for providing leadership and technical expertise to our Application Support team.

Key Responsibilities:
  • Team Leadership: Provide guidance and support to team members, helping them achieve their goals and develop their skills.
  • Performance Management: Measure and monitor individual performance, working closely with team members to improve their key performance indicators.
  • Strategy and Objectives: Assist the Application Support Manager in defining and delivering the team strategy and objectives.
  • Operational Support: Coordinate day-to-day team operations and service support, ensuring efficient workflow and addressing any operational challenges promptly.
  • Problem Solving: Identify opportunities for improvement and manage problems effectively, implementing solutions to enhance team performance and service delivery.
Requirements:
  • Leadership Experience: Proven experience in leading a team, being accountable for team KPIs, managing performance, and overseeing team development.
  • Financial Services Experience: Experience working in the financial services sector, ideally in Wealth Management.
  • Technical Expertise: Profound knowledge of wealth management platforms such as Avaloq, Xplan, Client Portals, and Backbase.
Key Competencies:
  • Analytical Skills: Excellent analytical skills and experience in a technical domain.
  • Communication: Ability to translate complex technical issues into plain English and build strong working relationships.
  • Problem Solving: A can-do attitude to problem-solving with the ability to think on your feet.
  • Multitasking: Ability to multitask and work effectively under pressure and to tight deadlines.
  • Documentation: Ability to document, share knowledge, and best practices across the team.
  • Self-Motivation: Self-motivated and innovative with a great attention to detail.
What We Offer:
  • Competitive Salary: A competitive salary package.
  • Benefits: Private medical insurance, life assurance, pension contribution, hybrid working model, generous holiday package, and option to purchase additional holiday.
  • Diversity and Inclusion: We value the differences that a diverse workforce brings and are committed to providing a workspace where all colleagues feel respected and can achieve their full potential.