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Lead Community Triage Nurse
2 months ago
Position Overview
An exceptional opportunity has emerged for dedicated and proactive professionals to become part of our Reactive Emergency Assessment Community Team (REACT) as a Lead Community Triage Nurse.
The REACT team is a collaborative, multi-disciplinary community service within the East Suffolk and North Essex NHS Foundation Trust, encompassing Urgent Community Response services, Outpatient Parenteral Antibiotics Therapy (OPAT), Out of Hours (OOHs) services, and Virtual Ward pathways for patients. This position involves working within the crisis team to assess and prioritize referrals for our Urgent Community Response Team, which has established innovative pathways with emergency services and community health initiatives.
Our team is committed to delivering outstanding patient-centered care to individuals in the Ipswich and East Suffolk area. Are you ready to be a vital contributor to our team?
Key Responsibilities
As a Lead Community Triage Nurse, your responsibilities will include:
- Serving as the primary contact for new referrals to the REACT service, offering a telephone triage service to assess needs and prioritize interventions.
- Being the initial point of contact for all REACT referrals, which may come from a variety of sources including healthcare professionals and self-referrals.
- Conducting thorough telephone triage assessments utilizing exceptional listening skills, critical thinking, and clinical judgment.
- Implementing a holistic approach to effectively allocate or direct referrals based on available information and service capacity.
- Continuously monitoring service capacity, identifying discharges, and addressing any delays.
- Actively participating as an innovative member of the multi-disciplinary team.
- Prioritizing incoming referrals on an individual basis and coordinating with team clinicians as necessary.
- Promoting and upholding high standards of care within the clinical governance framework.
- Ensuring effective communication to provide the best possible experience and outcomes for patients in crisis, including conducting comprehensive handovers and presenting cases within the multidisciplinary team.
About Our Organization
At East Suffolk and North Essex NHS Foundation Trust, we provide a wide range of hospital and community health services to nearly one million individuals across the region. Our dedicated workforce delivers care from acute hospitals, community hospitals, clinics, and directly in patients' homes.
As one of the largest NHS organizations in England, we employ over 12,000 staff members.
We are committed to supporting our employees by offering extensive training and development opportunities, as well as flexible working arrangements.
In addition to assisting you in achieving your career aspirations, we provide a generous pension scheme, additional payments for unsocial hours (where applicable), 27 days of annual leave upon commencement (pro rata), and access to various NHS discounts. Our Staff Health and Wellbeing program offers a range of services to support our team.
Our philosophy centers on the belief that Time Matters to everyone. Throughout the Trust, we focus on enhancing our processes and eliminating delays that affect both staff and patients.
We are committed to this philosophy through a partnership with a leading electronic patient record (EPR) supplier, which will transform the experience for both staff and patients.
If you are passionate about delivering exceptional patient care and eager to expand your skills and knowledge, we encourage you to explore this opportunity.
