Operations Manager
7 days ago
Job Summary:
Berry Recruitment is seeking a highly skilled Transportation Planner to join our team. As a key member of our operations team, you will be responsible for providing a commercially focused collection service of domestic, recycling, and trade waste, maximizing all opportunities.
About the Role:
This is a permanent role that requires a high level of customer service and a strong understanding of commercial operations. You will work closely with our sales team to ensure new customers are booked on and scheduled correctly, and will be responsible for monitoring and reviewing the productivity of all aspects of collection services.
Key Responsibilities:
- Assist in Running the CWR Account: Work closely with Customer Services to deliver efficient service, minimize rolled jobs, and maximize service delivery.
- Coordinate Day-to-Day Operations: Allocate drivers, vehicles, and work requirements to achieve maximum efficiency and provide the most effective services.
- Manage Absences and Gaps in Staffing: Ensure any absences or gaps in staffing are covered in the most commercial and effective manner.
- Monitor and Review Productivity: Identify, plan, and implement changes to achieve maximum efficiency, effectiveness, and economic performance.
- Provide High-Level Customer Service: Ensure a high level of customer service at all times to external and internal customers.
- Manage Seasonal Reroutes: Ensure reroutes are as efficient as possible and take into account work won not yet started.
- Work with Sales Team: Liaise with the sales team to consider the impact on customers and new sales strategy.
- Calculate Profit/Loss: Regularly calculate profit/loss by RCV route and report to the Transport Manager and Commercial Manager.
Requirements:
To be successful in this role, you will need to have a strong understanding of commercial operations and a high level of customer service. You will also need to be able to work effectively in a team and have strong communication skills.
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