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Receptionist for Emergency Services
3 months ago
Job Overview
Emergency Services Receptionist/Administrator (Band 3)
Are you seeking a rewarding opportunity in a dynamic environment?
We are on the lookout for adaptable and motivated part-time team members to enhance our supportive staff. We are interested in candidates who can commit to a minimum of 15 hours weekly. The ideal candidate will be prepared to manage various shifts throughout a 24-hour, 7 days a week, 365 days a year schedule.
Current shift timings include - 07:00 to 17:00, 08:00 to 18:00, 08:00 to 16:00, 16:00 to 00:00, 17:00 to 22:00, 18:00 to 23:00, 22:00 to 06:00, and 23:00 to 07:30.
Weekend, night, and holiday shifts are integral to our continuous operation within our bustling Emergency Department and Urgent Treatment Centre.
This role presents an exciting chance to contribute to essential care in our community.
Key ResponsibilitiesMain Duties of the Role
Primary responsibilities include:
Patient registration Handling telephone inquiries Patient discharge processing Scheduling appointments for the Fracture clinic, managing queries from patients and their families Assisting in our GP hub Facilitating patient bookings in our SDEC, follow-ups, and clinic registrationsAbout Our Organization
Epsom and St Helier University Hospitals NHS Trust offers a wide range of healthcare services to approximately 490,000 residents in southwest London and northeast Surrey. Additionally, we provide specialized services, particularly in renal and neonatal intensive care, to a broader region, including parts of Sussex and Hampshire.
Our service area is diverse, encompassing both urban and rural settings with varying quality of life. We cater to some of the most affluent neighborhoods in the country, alongside areas facing economic challenges. Together with our partners at NHS Surrey and NHS Sutton and Merton, we strive to deliver the highest standard of care to the communities we serve.
The Trust employs around 5,000 staff across its facilities and is supported by over 500 volunteers.
Role Specifications
Qualifications & Education
Essential
GCSE or equivalent in English Grade C or aboveDesirable
NVQ level 2 in Business Administration or Customer Care ECDL certificationExperience
Essential
Background in reception or customer service roles Familiarity with patient administration tasks in a healthcare environmentDesirable
Previous experience in an Emergency Department or healthcare settingSkills & Competencies
Essential
Strong interpersonal and customer service skills, especially in challenging situations Proficient written communication skillsDesirable
Understanding of service delivery and patient care pathways Basic knowledge of medical terminology Familiarity with iPM and iCM systemsPersonal Attributes
Essential
Ability to work collaboratively within a team and share responsibilities Capacity to perform well under pressure