Service and Support Manager
2 weeks ago
We are seeking a highly skilled Service and Support Manager to join our growing process engineering business in Peterborough. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the food/FMCG industry.
Key Responsibilities:- Be the initial point of contact for customer service and spares enquiries.
- Liaise with site teams to understand and implement customer expectations, conducting regular site visits.
- Maintain health and safety standards, compliance with relevant legislation and site policies.
- Organise customer review meetings.
- Resolve escalated customer complaints, implementing corrective actions.
- Supervise the customer service & support team, including people management tasks such as 1-2-1s, appraisals, training, and performance management.
- Engineering degree/qualification.
- H&S qualification.
- Full clean driving license.
- Experience within the food/FMCG sector.
- 25 days holiday, plus your birthday off, plus BHs.
- Company vehicle (small van).
- Pension Scheme.
- Free parking.
We are a dynamic and growing business, and we offer a supportive and collaborative work environment. If you are a motivated and experienced Service and Support Manager looking for a new challenge, we would love to hear from you.
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