Service and Support Manager

2 weeks ago


Yaxley, Cambridgeshire, United Kingdom Anne Corder Recruitment Full time
Service and Support Manager Opportunity

We are seeking a highly skilled Service and Support Manager to join our growing process engineering business in Peterborough. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the food/FMCG industry.

Key Responsibilities:
  • Be the initial point of contact for customer service and spares enquiries.
  • Liaise with site teams to understand and implement customer expectations, conducting regular site visits.
  • Maintain health and safety standards, compliance with relevant legislation and site policies.
  • Organise customer review meetings.
  • Resolve escalated customer complaints, implementing corrective actions.
  • Supervise the customer service & support team, including people management tasks such as 1-2-1s, appraisals, training, and performance management.
Requirements:
  • Engineering degree/qualification.
  • H&S qualification.
  • Full clean driving license.
  • Experience within the food/FMCG sector.
What We Offer:
  • 25 days holiday, plus your birthday off, plus BHs.
  • Company vehicle (small van).
  • Pension Scheme.
  • Free parking.

We are a dynamic and growing business, and we offer a supportive and collaborative work environment. If you are a motivated and experienced Service and Support Manager looking for a new challenge, we would love to hear from you.



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