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Nighttime Control Centre Coordinator
2 months ago
FM Conway is actively seeking a Nighttime Control Centre Coordinator to support our Transport for London – HMPF contract. In this pivotal role, you will oversee and manage incidents and issues on the Transport for London (TfL) road network. This position offers a unique opportunity to play a key role in the ongoing success of our operations with Transport for London, ensuring an effective and efficient response to incidents and repairs. The role is full-time and permanent, operating during the night hours of 19:00 – 07:00 on a 4 on 4 off schedule.
Key Responsibilities:
- Responding to client inquiries and addressing their requests promptly and effectively.
- Escalating critical incidents to both internal and external stakeholders, providing regular updates throughout the duration of the incident.
- Dispatching the nearest incident response unit to meet Key Performance Indicators (KPIs) for response times.
- Maintaining up-to-date records in both internal and client systems.
- Collaborating with Supervisors and operational teams.
- Offering general administrative support within the office environment.
Required Skills and Experience:
We are looking for candidates who have a background in a similar capacity, managing incidents and engaging with a variety of internal and external stakeholders via phone and email. A keen attention to detail and a strong customer service orientation are essential. Experience in the highways or construction sector is preferred but not mandatory. Successful candidates will possess strong IT skills, organizational abilities, and experience in planning.
Benefits Offered:
As a Nighttime Control Centre Coordinator, you will be entitled to a comprehensive range of benefits, including opportunities for career advancement and professional development, 23 days of annual leave plus public holidays, access to both internal and external training programs, and a variety of shopping discounts through our Rewarding Great People platform. Additionally, we provide a suite of health and wellness benefits, including 24-hour support lines and assistance from our mental health first aiders.
About FM Conway and Our Transport for London – HMPF Contract:
FM Conway is a family-owned enterprise with over 60 years of experience in delivering sustainable and innovative transportation solutions. We are committed to our core values, fostering a culture centered around Care, Innovation, Integrity, and Excellence. Our people are at the heart of FM Conway, and we continuously seek talented individuals to enhance our family.
We have established a strong partnership with TfL, demonstrating our capability to assist in maintaining a safe and functional highway network while minimizing disruption for road users and communities. Our commitment to 'healthy streets' includes initiatives aimed at reducing carbon emissions and improving air quality. The company is actively pursuing carbon neutrality through various initiatives, including 'low carbon sites', electric vehicles, electric cargo bikes, and low carbon asphalt solutions.
