Highway Incident Coordinator

2 months ago

Croydon, Greater London, United Kingdom FM Conway Full time
{"title": "Control Centre Operator - Nights", "description": "

FM Conway is seeking a skilled professional to manage and coordinate highways incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, ensuring a streamlined and efficient approach to incidents and repairs.

The key responsibilities of this role will include:

- Responding to client calls and resolving their requests in a timely and efficient manner

- Escalating serious incidents to internal and external stakeholders, providing regular updates throughout the incident

- Dispatching the closest incident response unit to meet the KPI on response

- Maintaining accurate records in internal and client systems

- Collaborating with supervisors and work teams to ensure effective incident management

Requirements:

We are looking for candidates with experience in a similar role, managing incidents and interacting with internal and external stakeholders. You will have excellent communication skills, a strong customer focus, and good IT skills. Experience within the highways/construction industry is desirable but not essential.

What we offer:

As a Control Centre Operator - Nights, you will have access to a range of benefits, including career development opportunities, 23 days holiday plus bank holidays, and a range of health and well-being benefits.

About FM Conway:

FM Conway is a family-run business with over 60 years' experience in creating sustainable and innovative transportation solutions. We pride ourselves on our core values of Care, Innovation, Integrity, and Excellence. We are committed to creating a culture that values our people and supports their growth and development.

", "lang_code": "en-US"}

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