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ICT Support Specialist

2 months ago

Middlesbrough, Middlesbrough, United Kingdom In Technology Group Limited Full time
ICT Technician Job Description

We are seeking a skilled ICT Technician to support our Academy Trust in Middlesbrough, ensuring the smooth operation of ICT systems across multiple schools. This role requires 100% onsite presence, and you will play a crucial role in maintaining and supporting ICT infrastructure in various educational settings.

Main Responsibilities:
  • Provide technical support and troubleshooting for ICT systems across multiple schools within the Academy Trust.
  • Install, configure, and maintain hardware, software, and network equipment to ensure optimal performance.
  • Ensure ICT systems are operational and perform routine maintenance tasks to prevent downtime.
  • Support teachers, staff, and students with ICT-related issues and provide training as needed to enhance their technical skills.
  • Manage user accounts, permissions, and security settings across different school environments to maintain data integrity.
  • Collaborate with external vendors and service providers to resolve technical issues promptly and efficiently.
  • Assist with ICT projects and initiatives, including system upgrades and installations across the Trust, to drive innovation and improvement.
  • Maintain accurate documentation and records of ICT assets and activities within each school to ensure transparency and accountability.
Requirements:
  • Proven experience as an ICT Technician or similar role, ideally within an educational environment, with a strong understanding of ICT hardware, software, and networking technologies.
  • Ability to work independently, prioritize tasks effectively, and adapt to different school environments to meet the needs of the Trust.
  • Excellent communication and interpersonal skills to support users of varying technical abilities and provide effective training and support.
  • Full driving license and access to a personal vehicle for regular travel between school sites within Middlesbrough to ensure timely support and maintenance.
Benefits:
  • Growth opportunities within an Academy Trust setting to develop your skills and expertise.
  • 28 days annual leave plus bank holidays to ensure a healthy work-life balance.
  • Pension scheme to support your long-term financial security.
  • Supportive work environment promoting continuous professional development and career advancement opportunities.
  • Opportunity to make a meaningful impact on educational outcomes across multiple schools within the trust.