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Internal Sales Associate
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as an Internal Sales Associate at Calibre Scientific. As a key member of our sales team, you will be responsible for providing exceptional sales support and contributing to the growth of our business.
Key Responsibilities- Sales Support: Provide timely and accurate sales support to our customers, including responding to inquiries, providing product information, and assisting with order status updates.
- Prospecting and Business Development: Proactively identify and pursue new business opportunities, including sales enquiries, new product launches, and marketing campaigns.
- Quote Management: Create, send, and follow up on quotations to close sales and build strong relationships with customers.
- Bid Management: Prepare and submit bids for tenders on behalf of the organisation.
- Email Management: Manage and facilitate activity from several shared sales and customer-focused email accounts.
- Sales Reporting: Generate sales reports, track sales activity, and analyse data to provide insight on sales performance, trends, and opportunities.
- CRM Management: Ensure that the CRM software is kept up to date with current product, price, and customer information.
- Event Support: Support the organisation in organising conferences, sample campaigns, and other company events.
- Team Collaboration: Collaborate with other departments, including Manufacturing, Customer Service, and Logistics, to ensure smooth coordination of sales activities.
- Education: Relevant work experience in an internal customer/sales support role.
- Language Ability: Working knowledge of/fluency in the English language (spoken and written).
- Mathematical Ability: Basic mathematical skills, including addition, subtraction, multiplication, and division.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions and deal with problems involving several concrete variables.
- Computer Skills: Proficiency in MS Word, MS Excel, and MS Outlook.
- Sales Skills: Achieves sales goals, initiates new contacts, maintains customer satisfaction, and maintains records and promptly submits information.
- Verbal and Written Communications: Edits work for spelling and grammar, presents numerical data effectively, varies writing style to meet needs, and expresses ideas and thoughts in written and verbal form.
- Teamwork: Balances team and individual responsibilities, contributes to building a positive team spirit, and exhibits objectivity and openness to others' views.
- Adaptability: Accepts criticism and feedback, adapts to changes in the work environment, and manages competing demands.
- Initiative: Asks for help when needed, looks for and takes advantage of opportunities, and seeks increased responsibilities.
- Planning & Organisation: Integrates changes smoothly, plans for additional resources, prioritizes and plans work activities, and sets goals and objectives.
