Service Rate Calculator Specialist
2 weeks ago
Job Overview
We are seeking a highly skilled Commercial Service Specialist to join our team at Hyster-Yale Materials Handling Inc. This role will focus on developing and maintaining a functional, market-relevant & predictive Service Rate Calculator tool(s) for service contracts.
Main Responsibilities
- Develop and improve the sales and operational process to make the team more data-driven.
- Apply data mining techniques, complete statistical analysis, and build high-quality prediction systems to drive our product performance.
- Analyse big data to find patterns that help increase value for HYG and dealers.
- Identify and implement improvements to the dealer/customer experience.
- Develop and control KPI package to measure customer efficiency and advise customers on their fleet.
- Provide financial reporting and pipeline management for Management reviews.
Key Accountabilities
Big Data Analytics
Development:
Review technical content of service manuals to be aware of accurate maintenance and repair data.
Data Collection:
Ensure efficient process and well-functioning tool to retrieve and register information about service costs in the field.
User Support:
Act as helpdesk for dealers with questions regarding calculation of service costs.
Customer and Dealer Management
Fleet Account Management and customer Set-up (OneXP)
Identify and implement improvements to the dealer/customer experience.
Provide support to commercial teams, support department colleagues with general administrative duties as required, and provide cover during absence.
Knowledge Required
- BS level education, preferably in numerically related or Computer Science / Data Science / Decision Science and business administration disciplines.
- 3 + years' experience in similar role with data-driven work and relationship management plus hands on data-driven work.
- Communication
- Teamwork
- Numeracy
- IT – Programming
- Motivation
Job Type
PermanentTime Type
Full timeWork Hours
39Travel Required
NoLocation
HY EMEA UK FrimleyAddress
Centennial HouseZip Code
GU16 7SGField-Based
NoRelocation Assistance Available
No"}-
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