Front of House Team Member

4 weeks ago

Birmingham, Birmingham, United Kingdom Clays Venues Full time
About Clays Venues

Welcome to Clays Venues, the ultimate indoor clay shooting experience and cocktail bar. We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone.

Our Mission

We strive to create an unforgettable experience for our guests, delivering an amazing experience that leaves a lasting impression. Our team is dedicated to providing exceptional service, ensuring that every guest feels valued and cared for.

Job Summary

We are seeking a highly skilled and enthusiastic Shoot Captain to join our front of house team. As a Shoot Captain, you will be responsible for delivering an exceptional experience for our guests, ensuring that every visit is memorable and enjoyable.

Key Responsibilities
  • Deliver the full 12 steps of the game and Food & Beverage service to our guests.
  • Run a section of our gaming pegs, ensuring that every guest has a seamless and enjoyable experience.
  • Support the events team with group reservations and corporate events.
  • Handle face-to-face customer enquiries, as well as telephone and email queries, in a polite and professional manner.
  • Work collaboratively with the bar and kitchen teams to ensure timely delivery of food and beverages to all tables in your designated section.
Requirements
  • Previous hosting and serving experience, preferably in a restaurant or bar environment.
  • Excellent communication and interpersonal skills, with the ability to build lasting relationships with colleagues and clients.
  • A keen eye for detail and the ability to work well under pressure.
  • A passion for hospitality and creating amazing experiences.
  • Ability to work flexibly and adapt to changing situations.
What We Offer

We offer a competitive base salary of £11.70 per hour, as well as weekly Tronc service charge distribution. Our benefits package includes 32 working days' holiday pro rata each year, colleague discounts, paid breaks, and access to a Virtual GP.

We are committed to creating an inclusive culture, celebrating and nurturing diversity within our team. If you are passionate about making a positive impact and delivering exceptional service, we would love to hear from you.

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