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Administrative Assistant

2 months ago

Peterborough, Peterborough, United Kingdom FigFlex Offices Full time
Job Description

About FigFlex Offices

FigFlex Offices is a dedicated serviced office provider, offering high-quality flexible office-space solutions to businesses across the United Kingdom. Our goal is to provide exceptional customer service and support to our clients, ensuring a positive experience for all.

Job Summary

We are seeking a highly skilled and experienced Receptionist to join our team in a full-time, permanent capacity. The successful candidate will provide world-class front-of-house service to our clients, ensuring a welcoming and professional environment at all times.

Key Responsibilities

  • Provide exceptional customer service and client satisfaction to both current and prospective clients.
  • Work closely with the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants, and FigFlex Offices.
  • Ensure full product and service knowledge, including the ability to cover viewings in exceptional circumstances.
  • Contribute to FigFlex Offices' social media initiatives and represent the company at business social events.
  • Ensure up-to-date and comprehensive knowledge of immediate competitors.
  • Provide a world-class front-of-house service to both the building occupiers and FigFlex business centre clients.
  • Handle client enquiries and act in a timely fashion, overseeing the team dealing with day-to-day administration.
  • Ensure reception and all communal areas are welcoming, clean, and tidy, safe, and professional at all times.
  • Ensure all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully trained in the AV equipment to assist clients/customers.
  • Ensure general housekeeping checks to all floors, kitchens, and toilets are conducted to maintain a high level of cleanliness and ensure that full-stocked kitchens and break-out areas, including all health and safety elements, are daily, weekly, and monthly.
  • Work closely with the building management team to support each business function to ensure standards are maintained and all functions have cover when needed.
  • Liaise with maintenance support providers regarding any building maintenance issues.
  • Adhere to all company policies and procedures.
  • Weekly and monthly reporting into the Business Operations & Strategy Manager on centre performance in the absence of the Centre Manager.

Requirements

  • Excellent communication and interpersonal skills.
  • Basic knowledge of Microsoft systems (Outlook, Excel, Word).
  • Ability to use other computer systems (Technology Within, Qube).
  • Positive personality and can-do solution-focused approach to problem-solving.
  • Relevant experience in a customer-facing role.
  • Relevant experience in the serviced office or office relocation role highly desirable but not essential.
  • Ability to work with little supervision and on own initiative.

Company Benefits

  • Modern offices.
  • 25 days holidays, plus Bank Holidays.
  • Company events.
  • Healthcare.
  • Company Sick Pay.
  • Full training will be provided on product/service knowledge and technical aspects of the role.