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Branch Leadership Executive

3 months ago

StratforduponAvon, Warwickshire, United Kingdom Aon Full time

Director of Office Operations

About the Role

Aon is seeking a Director of Office Operations to lead our Commercial Risk - Corporate division.

Our Mission

At Aon, we are dedicated to empowering better decision-making to enhance and safeguard the lives of individuals globally.

We foster a culture of trust, inclusivity, and diversity, committed to the success of our team members and clients alike.

Key Responsibilities

• Execute the regional and national strategies at the branch level.

• Collaborate with the Regional Director to contribute to the national strategy.

• Partner with the leadership team to formulate and finalize the branch business plan.

• Establish a prominent external presence that positions Aon as the preferred brokerage firm.

Operational Excellence:

• Develop and maintain a structured approach to account management, ensuring effective service delivery and engagement from client management, sales, and broking teams.

• Oversee revenue generation through analysis of client profitability, time management, and activity tracking, ensuring timely invoicing and identification of at-risk accounts.

• Monitor client satisfaction through feedback mechanisms and surveys.