Administrative Team Supervisor

3 weeks ago

Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

Job Overview

We are seeking a dedicated individual to join our Cardiac Physiology administrative team, providing essential support to our clinical personnel.

This role involves coordinating and scheduling appointments for patients undergoing various diagnostic tests and device therapies.

Proficiency in multiple IT systems for data management and report creation is required.

While the ability to communicate in Welsh is preferred, applications from both Welsh and English speakers are encouraged.

Key Responsibilities

As the team supervisor, you will manage the daily operations of the administration team, offering training and guidance as needed.

About Cardiff and Vale University Health Board

Cardiff and Vale University Health Board is one of the largest integrated health organizations in the UK, employing over 15,000 staff and delivering more than 100 specialized services. With operations across multiple hospital sites, we provide a wide array of career opportunities. Our mission is to enhance the health and well-being of our local community, serving approximately 500,000 residents in Cardiff and the Vale of Glamorgan. We are committed to addressing the health needs of our population while collaborating with partners to develop regional services.

Our vision is to ensure that every individual has an equal opportunity to lead a healthy life. We are ambitious about improving population health and are actively addressing current and future challenges through our strategic plan, Shaping our Future Wellbeing. We prioritize innovation and improvement, learning from global best practices and leading in clinical research. Strong partnerships with our staff and community are fundamental to our approach.

Cardiff, the vibrant capital of Wales, offers a rich array of sports, arts, and cultural experiences. The Vale of Glamorgan, located to the west of Cardiff, features stunning Welsh countryside and a breathtaking coastline, providing a perfect blend of urban and rural living.

Job Duties

A comprehensive Job description and Person Specification can be found in the supporting documents or accessed via the application portal.

Qualifications

Essential

  • Minimum of 3 GCSEs at grade C or above, including Maths and English
  • NVQ Level 3 in Customer Care or Business Administration, or equivalent, or a willingness to pursue this qualification

Desirable

  • Knowledge of Data Protection regulations and commitment to maintaining confidentiality

Experience

Essential

  • Extensive experience in an office setting or with public interaction
  • Familiarity with Microsoft Office and other computer systems

Desirable

  • Background in a healthcare environment
  • Understanding of PMS and D&T operating systems
  • Experience in a supervisory or team leadership role

Skills

Essential

  • Strong communication and customer service abilities
  • Excellent organizational and time management skills

Personal Attributes

Essential

  • Confident, conscientious, empathetic, and enthusiastic
  • Flexible approach to service delivery
  • Ability to perform under pressure

Knowledge

Essential

  • Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services

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