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Administrative Team Supervisor

2 months ago

Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

Job Overview

Join our dedicated Cardiac Physiology administrative team, where you will play a vital role in supporting our clinical staff.

Your responsibilities will include coordinating and scheduling appointments for patients undergoing various diagnostic assessments and device therapies.

Proficiency in multiple IT systems for data management and report generation will be essential.

The ability to communicate in Welsh is a plus; we welcome applications from both Welsh and English speakers.

Key Responsibilities

As the administrative team supervisor, you will oversee the daily operations of the administration team, ensuring effective training and support are provided as needed.

About Cardiff and Vale University Health Board

Cardiff and Vale University Health Board is one of the largest integrated health organizations in the UK, employing over 15,000 professionals and offering more than 100 specialized services. We operate across multiple hospital sites, providing a wide array of career opportunities. Our focus is on addressing the health and care needs of our local community while collaborating with partners to enhance regional services.

Our mission is "Caring for People, Keeping People Well", and we envision equal opportunities for every individual to lead a healthy life. We are committed to improving the health of our population through our 10-year strategy, Shaping our Future Wellbeing, emphasizing innovation, improvement, and learning from global best practices in clinical research. Our strong partnerships with staff and the community are fundamental to our approach.

Cardiff, the vibrant capital of Wales, offers a rich array of sports, arts, and cultural experiences. The Vale of Glamorgan, located to the west, combines stunning Welsh countryside with a breathtaking coastline, providing the best of both urban and rural living.

Job Duties

A comprehensive Job description and Person Specification can be found in the supporting documents or by clicking Apply now to view in Trac.

Qualifications

Essential

  • Minimum of 3 GCSEs at grade C or above, including Maths and English
  • NVQ Level 3 in Customer Care or Business Administration or equivalent, or a willingness to pursue this qualification

Desirable

  • Knowledge of Data Protection and commitment to maintaining confidentiality

Experience

Essential

  • Extensive experience in an office setting or with public interaction
  • Familiarity with Microsoft Office and other computer systems

Desirable

  • Background in a healthcare environment
  • Knowledge of PMS and D&T operating systems
  • Experience in a supervisory or team leadership role

Skills

Essential

  • Exceptional communication and customer service abilities
  • Strong organizational and time management skills

Personal Attributes

Essential

  • Confident, conscientious, empathetic, and enthusiastic
  • Flexible approach to service delivery
  • Ability to perform under pressure

Knowledge

Essential

  • Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services