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Customer Engagement Specialist

3 months ago


Glasgow, Glasgow City, United Kingdom BT Group Full time

Customer Engagement Specialist

Working Hours – 30 Hours per week

Competitive Hourly Rate plus Performance Incentives

At BT Group, we believe in inclusivity and diversity. Our stores are places where you can express your individuality while helping customers discover the right products and services tailored to their needs.

If you possess a natural curiosity and enjoy engaging with people, this position may be ideal for you. Whether you have experience from overcoming challenges or have developed resilience through personal experiences, you likely have the transferable skills necessary to thrive as a Customer Engagement Specialist.

No specific background is required to apply. We provide comprehensive training to equip you with the knowledge and skills to represent our brand effectively – all you need to bring is your unique personality, and you'll soon be connecting with customers and fostering enduring relationships.

What we offer:

  • A competitive starting salary with an uncapped incentive scheme
  • Significant discounts on BT products, including Mobile and Broadband services, allowing you to save substantially each year.
  • Opportunities for career advancement. We are dedicated to nurturing our talent and will assist you in achieving your professional aspirations.
  • Travel Loan assistance to help you manage your commuting expenses upfront, making a positive impact where it matters.
  • Community engagement days, enabling you to contribute to local initiatives.
  • Optional Health and Dental coverage to safeguard you and your loved ones.

In addition to these benefits, we pride ourselves on fostering a supportive team environment, meaningful guidance, and personalized training to help you build a rewarding career.