Customer Support Incident Specialist
1 month ago
The Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on enhancing customer satisfaction through effective incident management.
Location:
Hybrid working model (3 days in the office, 2 days remote)
Compensation:
- Starting salary of £27,000 with a 10% performance bonus and benefits, increasing to £29,000 post-probation.
Work Environment:
- Engagement with telecommunications, incident analysis, customer-centric approaches, performance metrics, data management, and reporting.
The Customer Success Technician is tasked with providing support to both partners and clients, ensuring they receive the highest level of service and assistance in resolving incidents efficiently. This role emphasizes the importance of understanding customer needs and delivering solutions that align with business objectives.
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Customer Support Incident Specialist
1 month ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob OverviewThe Customer Incident Success Technician plays a vital role in the telecommunications sector, focusing on delivering exceptional support to both partners and clients. This position is crucial for ensuring that customers effectively utilize the services provided.Location: Hybrid working model (3 days in the office, 2 days remote)Compensation:Base...
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Customer Support Incident Specialist
1 month ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob OverviewThe Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on ensuring customer satisfaction and efficient incident resolution.Position Details:Location: Hybrid work model with a blend of office and remote work.Compensation:Base salary of £27,000 with an additional 10% performance bonus and benefits,...
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Customer Support Incident Specialist
1 month ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob OverviewThe Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on ensuring that clients and partners receive optimal support. This position is vital for maintaining high levels of customer satisfaction and operational efficiency.Key Responsibilities:Provide assistance to partners and customers, ensuring...
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Incident Support Specialist
4 months ago
Manchester, United Kingdom Fournet Full timeIn addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. The pathway for this role is to develop and become one of our technical product specialists. About Us: FourNet is one of the fastest growing technology businesses in the UK;...
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Customer Support Incident Specialist
1 month ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob OverviewThe Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on delivering exceptional support to both partners and clients. This position is designed to ensure that our customers are effectively utilizing our services and achieving their desired outcomes.Location: Hybrid working model (3 days in the...
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Customer Support Incident Specialist
1 month ago
Manchester, United Kingdom MECS Communications Ltd Full timePosition: Customer Incident Success Technician - TelecomsLocation: Manchester (Hybrid 3 days office, 2 days home)Compensation:£27k + 10% Bonus + Benefits, increasing to £29k post-probation.Work Environment:Telecommunications, Troubleshooting, Analysis, Customer-Centric, Key Performance Indicators, Excel Reporting, Incident Management.The Customer Success...
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Customer Support Incident Specialist
3 weeks ago
Manchester, United Kingdom MECS Communications Ltd Full timePosition: Customer Incident Success Technician - TelecomsLocation: Manchester (Hybrid 3 days office, 2 days home)Compensation:£27k + 10% Bonus + Benefits, increasing to £29k post-probation.Work Environment:Telecommunications, Troubleshooting, Analysis, Customer-Centric, Key Performance Indicators, Excel Reporting, Incident Management.The Customer Success...
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Customer Incident Resolution Specialist
2 weeks ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob DescriptionRole OverviewThe Customer Incident Success Technician will be responsible for providing exceptional support to partners and customers, ensuring they receive timely and effective assistance with telecoms-related incidents.Key ResponsibilitiesInvestigate and resolve customer incidents in a timely and professional mannerCollaborate with internal...
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Customer Incident Resolution Specialist
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Manchester, United Kingdom MECS Communications Ltd Full timeCustomer Incident Success TechnicianJoin MECS Communications Ltd, a leading recruitment consultancy, as a Customer Incident Success Technician. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that partners and customers gain maximum value from our product and service offerings.Key Responsibilities:Provide...
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Incident Resolution Specialist
2 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...
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Incident Resolution Specialist
2 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...
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Incident Resolution Specialist
1 week ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main ResponsibilitiesOperate and maintain...
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Incident Resolution Specialist
1 week ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main ResponsibilitiesOperate and maintain...
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Incident Resolution Specialist
4 days ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...
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Incident Resolution Specialist
4 days ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...
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Customer Incident Resolution Specialist
3 weeks ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob DescriptionJob Title: Customer Incident Success TechnicianCompany: MECS Communications LtdJob Type: Full-timeLocation: Remote (Hybrid)Job Summary:We are seeking a highly skilled Customer Incident Success Technician to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers...
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Customer Incident Resolution Specialist
3 weeks ago
Manchester, United Kingdom MECS Communications Ltd Full timeJob DescriptionJob Title: Customer Incident Success TechnicianCompany: MECS Communications LtdJob Type: Full-timeLocation: Remote (Hybrid)Job Summary:We are seeking a highly skilled Customer Incident Success Technician to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers...
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Incident Resolution Specialist
2 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleThis is an exciting opportunity to join Network Rail's Digital, Data, and Technology (DDaT) directorate as a Technical Support Analyst. As a key member of the Service Operations team, you will play a critical role in ensuring the smooth operation of our national railway's IT systems.Main ResponsibilitiesAs a Technical Support Analyst, you will...
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Incident Resolution Specialist
2 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleThis is an exciting opportunity to join Network Rail's Digital, Data, and Technology (DDaT) directorate as a Technical Support Analyst. As a key member of the Service Operations team, you will play a critical role in ensuring the smooth operation of our national railway's IT systems.Main ResponsibilitiesAs a Technical Support Analyst, you will...
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Helpdesk Support Specialist
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