Customer Incident Resolution Specialist

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main ResponsibilitiesOperate and maintain...

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main ResponsibilitiesOperate and maintain...

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...

About the RoleWe are seeking a highly skilled and experienced Incident Resolution Specialist to join our Service Operations team at Network Rail. As a key member of our team, you will be responsible for providing technical resolution and management of customer incidents, with a focus on high-severity incidents.Main Responsibilities:Operate and maintain...

Customer Incident Success TechnicianJoin MECS Communications Ltd, a leading recruitment consultancy, as a Customer Incident Success Technician. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that partners and customers gain maximum value from our product and service offerings.Key Responsibilities:Provide...

About the RoleThis is an exciting opportunity to join Network Rail's Digital, Data, and Technology (DDaT) directorate as a Technical Support Analyst. As a key member of the Service Operations team, you will play a critical role in ensuring the smooth operation of our national railway's IT systems.Main ResponsibilitiesAs a Technical Support Analyst, you will...

About the RoleThis is an exciting opportunity to join Network Rail's Digital, Data, and Technology (DDaT) directorate as a Technical Support Analyst. As a key member of the Service Operations team, you will play a critical role in ensuring the smooth operation of our national railway's IT systems.Main ResponsibilitiesAs a Technical Support Analyst, you will...

Job DescriptionJob Title: Customer Incident Success TechnicianCompany: MECS Communications LtdJob Type: Full-timeLocation: Remote (Hybrid)Job Summary:We are seeking a highly skilled Customer Incident Success Technician to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers...

Job DescriptionJob Title: Customer Incident Success TechnicianCompany: MECS Communications LtdJob Type: Full-timeLocation: Remote (Hybrid)Job Summary:We are seeking a highly skilled Customer Incident Success Technician to join our team. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers...

Adria Solutions Ltd is seeking a highly skilled Major Incident Manager to join their team in Manchester. As a key member of the IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption. Your expertise in ITIL best practices and experience with incident tracking...

Adria Solutions Ltd is seeking a highly skilled Major Incident Manager to join their team in Manchester. As a key member of the IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption. Your expertise in ITIL best practices and experience with incident tracking...

Major Incident ManagerOur client, a leading fintech company based in Manchester, is seeking a skilled Major Incident Manager to oversee major incident processes and ensure swift resolution with minimal business disruption.You will be the key point of contact, coordinating responses and maintaining transparency throughout the incident lifecycle. Your strong...

Major Incident ManagerOur client, a leading fintech company based in Manchester, is seeking a skilled Major Incident Manager to oversee major incident processes and ensure swift resolution with minimal business disruption.You will be the key point of contact, coordinating responses and maintaining transparency throughout the incident lifecycle. Your strong...

About the RoleAdria Solutions Ltd is seeking a highly skilled Major Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for overseeing major incident processes to ensure swift resolution and minimal business disruption.Key Responsibilities:Incident Coordination: Lead and manage responses to major...

Job OverviewThe Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on ensuring customer satisfaction and efficient incident resolution.Position Details:Location: Hybrid work model with a blend of office and remote work.Compensation:Base salary of £27,000 with an additional 10% performance bonus and benefits,...

Job OverviewThe Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on ensuring that clients and partners receive optimal support. This position is vital for maintaining high levels of customer satisfaction and operational efficiency.Key Responsibilities:Provide assistance to partners and customers, ensuring...

In addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. The pathway for this role is to develop and become one of our technical product specialists. About Us: FourNet is one of the fastest growing technology businesses in the UK;...

Position: Customer Incident Success Technician - TelecomsLocation: Manchester (Hybrid 3 days office, 2 days home)Compensation:£27k + 10% Bonus + Benefits, increasing to £29k post-probation.Work Environment:Telecommunications, Troubleshooting, Analysis, Customer-Centric, Key Performance Indicators, Excel Reporting, Incident Management.The Customer Success...