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Customer Engagement Lead

2 months ago

Manchester, United Kingdom Forward Role Full time
Job Description

As a key member of the Forward Role team, we are seeking a highly skilled CRM Manager to drive customer loyalty and boost lifetime value through innovative multi-channel campaigns.

Key Responsibilities:

  • Develop and execute data-driven strategies to enhance customer engagement and retention
  • Lead the development of multi-channel campaigns to increase customer lifetime value
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives
  • Analyze campaign performance and provide insights to inform future strategies

Requirements:

  • Proven experience in CRM management and customer engagement
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent communication and collaboration skills

What We Offer:

  • Competitive salary up to £50,000 plus benefits
  • Opportunity to work with a leading online retailer in Manchester City Centre
  • Hybrid working arrangement

Forward Role is an equal opportunities employer and welcomes applications from diverse candidates.