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Executive Director of Operations
2 months ago
Location: UK
Salary: £50K - £55K Full-time, Permanent (40 hours/week)
Role Overview:As the Executive Director of Operations, you will be responsible for leading a high-performing team to deliver exceptional resident experiences. Your role will be pivotal in maintaining high standards, fostering innovation, and making impactful decisions to enhance our community.
Key Responsibilities:- Operational Leadership: Oversee portfolio performance, ensuring safety, compliance, and value retention.
- Team Development: Build and inspire a high-performing team to deliver exceptional resident experiences.
- Customer Experience: Resolve escalated issues, lead quality audits, and ensure top-tier service.
- Community Engagement: Actively plan and deliver local events, forging strong community ties.
- Financial Management: Manage budgets, control costs, and oversee marketing and leasing strategies.
- Stakeholder Collaboration: Work with commercial operators, estate management, and retail teams to create a vibrant neighbourhood.
- Leadership experience with a strong customer service background.
- Knowledge of compliance, health & safety, and property maintenance.
- Proficient in Microsoft Office and industry-related systems.
- Excellent communicator, proactive problem-solver, and resilient under pressure.
We are a leading recruitment agency specializing in property and construction recruitment. Our team is dedicated to providing exceptional service to our clients and candidates.
