IT Infrastructure Specialist

3 weeks ago

East Grinstead, United Kingdom Entrust IT Full time
About Entrust IT Group

Entrust IT Group is a leading provider of IT services, founded in 2006 by two brothers with extensive experience in large-scale enterprise IT. Our mission is to empower businesses of all sizes with tailored and accessible IT solutions.

We have grown significantly over the years, delivering innovative solutions for a growing market. Through acquisition, we now comprise a network of three core businesses spanning the South and Southeast.

Role Overview

This role is based at our East Grinstead office, supporting customer infrastructures for multiple clients across the region. You will work in an office-based team, addressing varied customer technology challenges with a focus on delivering high-quality work and enhancing infrastructure environments.

Key Responsibilities
  • Handle escalated calls from the IT Help Desk
  • Understand a client's IT infrastructure and make changes safely and effectively to meet their business goals
  • Manage relationships with third parties for any escalated tickets
  • Keep operational documentation up to date
  • Research, recommend, and plan infrastructure systems
  • Travel to client sites in the region when needed
Requirements
  • A strong desire and focus on continued improvements and personal development
  • A desire to be part of an overall team and achieve team goals
  • Strong communication skills, including liaising with organisation leaders and stakeholders
  • Excellent problem-solving skills, and in a logical manner
  • Able to manage projects and manage risks
  • Proven ability to work under pressure and with other team members
  • Strong time management and self-motivation skills
  • Keeping up to date with current industry trends and emerging technologies, best practices
  • Full driving licence
Desirable Experience
  • Delivering multiple IT Infrastructure change projects in a Microsoft-based operating environment
  • Cloud services such as Microsoft 365, operating and delivering modern workplace services and tools
  • Virtual Apps and Desktops (Citrix, Microsoft)
  • Microsoft Exchange (any supported versions)
  • Virtualisation knowledge - Hyper-v, Xen Server, VMware
  • Local and area networking
  • Vo IP systems
Benefits
  • Working for an established MSP
  • Friendly working environment
  • Competitive Salary

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