Rent Arrears Resolution Officer
3 weeks ago
We are currently working in partnership with a large, Manchester-based, Housing Association who are looking to appoint an Income Officer on a permanent basis.
Please double-check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
This will be a full-time position based in Manchester, with hybrid working (2/3 days home working) and a salary of £30,000.
The ideal candidate will have extensive experience of income management and be comfortable in chasing both current and former rent arrears.
Duties and Responsibilities:
- Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation
- Engaging with those in low-level arrears to prevent escalation into a legal process
- Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken
- Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made
- Signposting and referring customers to external agencies for specialist money and debt advice when necessary
- Assisting customers with budgeting and grant applications to assist in the maximisation of their income
Requirements:
- Experience required in Social Housing
- Experience working with customers within housing
Rewards and Benefits:
- Hybrid working (2-3 days WFH)
- Flexible working days
Working Hours:
- 37 hours per week
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
At James Andrews Recruitment Solutions, we are committed to providing a supportive and inclusive work environment for our employees and clients.
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