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Facilities Support Officer

1 month ago


Cumbernauld, North Lanarkshire, United Kingdom North Lanarkshire Council Full time
Job Summary

We are seeking a skilled and customer-focused individual to join our facilities team as a Facility Assistant. In this role, you will be responsible for delivering a high-quality service to our customers and service users, ensuring that our facilities meet their needs.

Main Responsibilities
  • Provide excellent customer service to members of the public, responding to their queries and concerns in a professional and courteous manner.
  • Assist with building control and security, ensuring that our facilities are safe and secure.
  • Conduct cleaning and minor maintenance tasks to maintain the appearance and functionality of our facilities.
  • Develop and maintain effective relationships with colleagues, customers, and stakeholders to ensure seamless service delivery.
  • Participate in training and development opportunities to enhance your skills and knowledge, contributing to the growth and success of our team.
Requirements

To succeed in this role, you will need:

  • Experience of working in a customer-focused environment, with a proven track record of delivering excellent customer service.
  • Good administrative, communication, and IT skills, with the ability to work effectively in a team.
  • Able to work flexibly, including evenings and weekends, to meet the needs of our customers and service users.
  • Ability to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Access to our learning and development academy, LearnNL.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.