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Hospitality Team Lead

2 months ago

City of London, United Kingdom Restaurant Associates Full time
About the Role

We are seeking an experienced Hospitality Supervisor to join our team at Restaurant Associates. As a key member of our operations team, you will be responsible for ensuring the smooth running of our kitchens and service counters, delivering exceptional food experiences to our customers.

Key Responsibilities
  • Serving Customers: Ensure that customers receive a seamless and personalized experience, exceeding their expectations in terms of food quality and service.
  • Team Supervision: Supervise and motivate our teams to deliver impeccable food and customer service, maintaining high standards of quality and consistency.
  • Communication and Liaison: Communicate regularly with your line manager to monitor key performance indicators (KPIs) and targets, and liaise between customers and our culinary and service teams to ensure we continue to exceed expectations.
  • Representing the Company: Represent Compass Group UK&I and maintain a positive brand image, embodying the values and standards of our organization.
  • Health and Safety: Implement and review Health & Safety standards to ensure compliance across all catering and service teams, maintaining a safe and healthy work environment.
Requirements
  • Customer-Centric Focus: Demonstrate a customer-centered approach, prioritizing their needs and expectations.
  • Passion for Food and Service: Be passionate about great-tasting food and exceptional customer service, driving innovation and excellence in our operations.
  • Leadership Experience: Have experience managing teams in a similar role, with a proven track record of leadership and team management.
  • Communication and Organizational Skills: Possess excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ambition and Motivation: Be an ambitious and motivated individual, always looking to upskill and develop your knowledge and expertise.